Exhausted

Item: MTN South Africa
Rating: 1
Author: Sophie S

Tired of these messages, pls train your staff properly

Do not even think of suspending my services

Your account is overdue. Please pay R 957.98 in at ABSA bank acc nr ********** 150 to avoid suspension. The line will be suspended in 2 days. Regards MTNSA

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 Mar 2018, 20:30

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

Please be advised that your package have been corrected as per ref *** and a credit will be adjusted for the difference in the promo fee charge an urgent request have been sent for the credit to be processed.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaint Management Team

Best regards,

MTN South Africa's reply13 Mar 2018, 20:30

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaint Management Team

Best regards,

Sophie S's updateReviewer Update

14 Mar 2018, 09:10

Pls cancel my contracts, honestly cannot deal with this on a daily basis Yello, your outgoing call facility has been suspended. Please pay R 957.98 immediately at ABSA Bank account no. ********** 150. Kind Regards, MTNSA

Sophie S's update14 Mar 2018, 09:10

Reviewer Update

Exhausted

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