kL
kennedy L
1 reviews | Active since Mar 2013
04 Feb 2019, 15:35
Excruciating and Terrible Customer Experience from MTN
I have purchased a phone which was supposed to come with a television set using MTN Online store. I was promised that the TV will be delivered later when I received the cellphone, however, it has been over 6 months now and I have been struggling to get anyone to assist me in getting this resolved. Very bad customer experience, I have sent countless emails which includes all the other emails sent with my delivery address and even today I haven't received my TV, this is a very tiring exercise and extremely exhausting. All I need is to cancel my contract with MTN. Below I have included all the reference numbers that I have been receiving and I'm still here.
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Replies (4)kL
kennedy L's updateReviewer Update
05 Feb 2019, 14:18Thank you for the feedback, but that TV was supposed to be a Christmas gift to my mom. Unfortunately I'm still cancelling my contract and faith would not be restored at this stage.
kL
kennedy L's update05 Feb 2019, 14:18
Reviewer Update
Thank you for the feedback, but that TV was supposed to be a Christmas gift to my mom. Unfortunately I'm still cancelling my contract and faith would not be restored at this stage.
kL
kennedy L's updateReviewer Update
11 Mar 2019, 14:43Hi, even today I am struggling to cancel my contract minus the value of the TV set I did not receive. I have been going back and forth with your "Service Champions"...Why is MTN tormenting its customers like this?
kL
kennedy L's update11 Mar 2019, 14:43
Reviewer Update
Hi, even today I am struggling to cancel my contract minus the value of the TV set I did not receive. I have been going back and forth with your "Service Champions"...Why is MTN tormenting its customers like this?
kL
kennedy L's updateReviewer Update
25 Mar 2019, 11:13MTN now decided to suspend my service and I can't make calls and do other important stuff...How do you expect monthly premiums paid out if no one in the entire business is not going to help me with cancellation...Sigh, I would never recommend MTN as a good ISP to anyone really.
kL
kennedy L's update25 Mar 2019, 11:13
Reviewer Update
MTN now decided to suspend my service and I can't make calls and do other important stuff...How do you expect monthly premiums paid out if no one in the entire business is not going to help me with cancellation...Sigh, I would never recommend MTN as a good ISP to anyone really.
kL
kennedy L's updateReviewer Update
29 Apr 2019, 15:30MTN any update on this issue - I will have to stop payment on this if I do not get an update.
kL
kennedy L's update29 Apr 2019, 15:30
Reviewer Update
MTN any update on this issue - I will have to stop payment on this if I do not get an update.