Exclusive deal excluding loyal customers

Item: MTN South Africa
Rating: 1
Author: Paul L

I heard about an amazing MTN birthday upgrade special from a friend of mine and tried to upgrade my account with the deal. I asked my wife to get the deal for me as I am presently working out of the country. She was told that the deal is only valid for people who got the black Friday special back in 2016. I feel this is unfair as i have been a loyal customer to mtn for many years with my contract, my wife's contract and a home LTE data deal. My friend was able to upgrade his mother's and wife's contracts as well with this deal. Why am I excluded from this amazing deal as an existing loyal customer? I would really like to upgrade my account with the UYO R299, 91gb and 650min for 24months please. I can be contacted via email.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

28 Jan 2019, 10:01

Good day Paul,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your query has been escalated to our retentions department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team

MTN South Africa's reply28 Jan 2019, 10:01

Official

Paul L's updateReviewer Update

28 Jan 2019, 10:27

Thanks for getting back to me Zanele, please note that I am currently out of the country. I can be contacted via email though.

Paul L's update28 Jan 2019, 10:27

Reviewer Update

Thanks for getting back to me Zanele, please note that I am currently out of the country. I can be contacted via email though.

Paul L's updateReviewer Update

01 Feb 2019, 19:43

Thanks Zanele for your tireless efforts!

Paul L's update01 Feb 2019, 19:43

Reviewer Update

Thanks Zanele for your tireless efforts!