1 reviews | Active since Jul 2015
Excessively High Billing
Since around March this year 2015 my Cell phone account has jumped through the roof. See below monthly statement for the last couple of months.<br> 11-2014 12-2014 01-2015 02-2015 03-2015 04-2015<br> R 608.00 R 485.34 R 735.81 R 764.94 R 1224.02 R 2475.35<br> For May 2015 my account was R3629.79 , then for June 2015 my account was another ridiculous R2741.44.<br> According to MTN it's because my data usage is high.<br> I upgraded last year December 2014 and had a 1GB data bundle that i requested and paid for every month. Since my upgrade the data bundle is no longer there, who requested for it to be removed??? <br> <br> I have been trying to get a hold of MTN but with no luck as their staff is on strike. That is not my problem and i will no longer foot these high bills without responce.<br> <br> Not a happy camper!!!!<br> <br> <br>
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that as per our systems the 1 GB data bundle is active on your line but you are still incurring additional data charges. Please consider purchasing a bigger data bundle or make use of the usage limit service that is available to you.
Simply dial *141*5# and select option 1 to set up your preferred usage limit.
Kind regards
Letumile
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that as per our systems the 1 GB data bundle is active on your line but you are still incurring additional data charges. Please consider purchasing a bigger data bundle or make use of the usage limit service that is available to you.
Simply dial *141*5# and select option 1 to set up your preferred usage limit.
Kind regards
Letumile
REQ:***
Best regards,