Excessive Security
My wife and I went into the MTN store for a simcard upgrade (she's moving from a smart phone to a tablet). She has been a MTN client for YEARS and has supp**** all the necessary security documentation in the past. She was asked for proof of ID and presented her drivers license. This was not acceptable and a 'bar coded' ID was requested. My wife and I DON'T HAVE bar coded ID's. Surely a drivers license with ID number and picture is sufficient proof for a LONG STANDING client ??<br> The shop assistant said the safety measures were due to excessive *****. How could a long standing client who asks for a simple simcard replacement be a ***** risk to MTN ????<br> Without a bar coded ID, how are we expected to please the MTN security requirements ???
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MTN South Africa's replyOfficial
17 Mar 2015, 10:50Hello Bainsey,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We do now have more strict security policies in place to eliminate any ********** activities from taking place on our customer accounts.
We have been receiving a lot of ********** SIM swap requests that could have resulted in our customers banking accounts being accessed **********ly.
We keep the process the same for all customers (new & old) in order to be fair to all our customers. However in this case possibly a copy of the ID book and your drivers license being presented with the authorization from the store manager could have been enough.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We do now have more strict security policies in place to eliminate any ********** activities from taking place on our customer accounts.
We have been receiving a lot of ********** SIM swap requests that could have resulted in our customers banking accounts being accessed **********ly.
We keep the process the same for all customers (new & old) in order to be fair to all our customers. However in this case possibly a copy of the ID book and your drivers license being presented with the authorization from the store manager could have been enough.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Mar 2015, 10:50
Official
Hello Bainsey,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We do now have more strict security policies in place to eliminate any ********** activities from taking place on our customer accounts.
We have been receiving a lot of ********** SIM swap requests that could have resulted in our customers banking accounts being accessed **********ly.
We keep the process the same for all customers (new & old) in order to be fair to all our customers. However in this case possibly a copy of the ID book and your drivers license being presented with the authorization from the store manager could have been enough.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We do now have more strict security policies in place to eliminate any ********** activities from taking place on our customer accounts.
We have been receiving a lot of ********** SIM swap requests that could have resulted in our customers banking accounts being accessed **********ly.
We keep the process the same for all customers (new & old) in order to be fair to all our customers. However in this case possibly a copy of the ID book and your drivers license being presented with the authorization from the store manager could have been enough.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,