SM
Steven M

1 reviews | Active since Feb 2015

25 Jun 2015, 10:45

Excessive R150 000 account

This is a follow up of my last complaint about my phone that has been suspended for more than a month now for an unbilled amount of R150 000 and I cant get hold of anybody at MTN. I have not received the bill yet.<br> <br> After many attempts phoning 808 I just get cut off after holding on for more than 30 mins. I am connected for 30 mins and then I just get cut off abruptly.<br> <br> I need to get this resolved as I need to use my phone. I've been an MTN user forever now an not used to this type of service. Must I really have my contract bought out by your competitor?<br> <br> I use an alternative number (see below) now but I am cut off from my usual contacts.<br> <br> Please help!

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2015, 15:25
Official
Hello SteveMybie,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that our system show that your account is with Auto page not MTN. Please contact them for further assistance.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi