Excessive Debits Beyond Agreed Amount

Dear MTN,

RE: Billing account BA*** Previous account A*** Contract contact no. *** My primary contact no. ***

I am writing to express my deep frustration with your service. I recently noticed that you debited my account for a total of R1367 for the months of August and September 2023, even though my agreed-upon monthly debit order is only R169. This is a significant discrepancy that has left me extremely dissatisfied.

On October 16, I spoke with Ngokwana Manthata, who provided me with her email address. Despite sending her a follow-up email, I received no response. Subsequently, on October 19, I reached out again, only to be met with silence.

Today, during a call with Lindi that ended at 09:53, I was dismayed by the explanations provided. Instead of directing the conversation with resolve of the issue promptly, the conversation centered around internal processes, invoice dates, and credits. As a client, I expect transparency and prompt resolution, not a detailed account of your internal ways of work.

It has been five days since I first raised this concern, and I have not received any form of resolution or even a courtesy call. It is unacceptable that you debited my account incorrectly, which I consider a breach of trust. I insist on a prompt refund of the R2400 that was erroneously deducted from my account.

I expect this matter to be rectified without further delay and to be informed of the resolution process.

Sincerely,

Ranvir Mahadew ***