CJ
Cathy J
1 reviews | Active since Jul 2015
03 Jul 2015, 10:28
Excessive data usage on a capped data account.
I was debited with a huge amount on my data account. This account is supposed to be capped so I dont know how this happens.<br> I am not able to open my invoices on e-statement. I have tried to open an online access to my account but they send a OTP to a data sim. Go figure. This is the only account I have with MTN. Thank God.<br> Which brings me to the next problem that I have tried to call the call centre at various times, even midnight, and held on as long as 47 mins. (Proof can be provided). As I dont have an MTN cell phone this cost me a lot of money.<br> I have returned the debit order hoping to spark some reaction, which no doubt i will less they realise their mistake as I hear of these mess ups daily.<br>
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MTN South Africa's replyOfficial
04 Jul 2015, 14:44Hello cathyjensen,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note we have escalated your query with our Billing department for urgent attention, please allow 3-5 days for the investigation? - The reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note we have escalated your query with our Billing department for urgent attention, please allow 3-5 days for the investigation? - The reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 14:44
Official
Hello cathyjensen,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note we have escalated your query with our Billing department for urgent attention, please allow 3-5 days for the investigation? - The reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note we have escalated your query with our Billing department for urgent attention, please allow 3-5 days for the investigation? - The reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,