CW
Chantel W
1 reviews | Active since Mar 2012
13 Apr 2016, 10:07
EXCESSIVE DATA USAGE
I phoned regarding an excessive data usage bill - didn't take the reference number so of course it just disappeared when I phoned to follow up. Lodged a new complaint (Ref: ***) two days ago after founding out that it's happening again (I'm out of bundle) - followed up today with no update and they can't really say when it will be resolved. In the meantime I don't have internet!!!! And to top it all off - I can't cap my account to prevent this from happening again over the phone. I have to go into a shop and request to have my account migrated to a top-up!!! This is unacceptable!!!!! I just have to pay whatever they say and wait until someone finally finds the problem.
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MTN South Africa's replyOfficial
14 Apr 2016, 11:47Hello tella040286,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised query REQ:*** logged for investigation on the 2016/03/17 20:59:58 was resolved on the 2016/03/18 . however we sent a request for the invoice to be re-validated and results are that charges are valid. For invoice E*** which ran from the 2016-02-12 till 2016-03-13 the provisioning data bundle(remaining bundles of 81MB) were depleted by a session on the 2016-03-07 22:07:43 . The sessions running from the 2016-03-08 20:01:34 till the 2016-03-13 16:33:10 were billed out of bundle (R0.99/MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised query REQ:*** logged for investigation on the 2016/03/17 20:59:58 was resolved on the 2016/03/18 . however we sent a request for the invoice to be re-validated and results are that charges are valid. For invoice E*** which ran from the 2016-02-12 till 2016-03-13 the provisioning data bundle(remaining bundles of 81MB) were depleted by a session on the 2016-03-07 22:07:43 . The sessions running from the 2016-03-08 20:01:34 till the 2016-03-13 16:33:10 were billed out of bundle (R0.99/MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 11:47
Official
Hello tella040286,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised query REQ:*** logged for investigation on the 2016/03/17 20:59:58 was resolved on the 2016/03/18 . however we sent a request for the invoice to be re-validated and results are that charges are valid. For invoice E*** which ran from the 2016-02-12 till 2016-03-13 the provisioning data bundle(remaining bundles of 81MB) were depleted by a session on the 2016-03-07 22:07:43 . The sessions running from the 2016-03-08 20:01:34 till the 2016-03-13 16:33:10 were billed out of bundle (R0.99/MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised query REQ:*** logged for investigation on the 2016/03/17 20:59:58 was resolved on the 2016/03/18 . however we sent a request for the invoice to be re-validated and results are that charges are valid. For invoice E*** which ran from the 2016-02-12 till 2016-03-13 the provisioning data bundle(remaining bundles of 81MB) were depleted by a session on the 2016-03-07 22:07:43 . The sessions running from the 2016-03-08 20:01:34 till the 2016-03-13 16:33:10 were billed out of bundle (R0.99/MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Best regards,