NM
Nicole M
1 reviews | Active since Dec 2009
25 May 2015, 12:20
Excessive Data Increase without notice!
I have now received a bill for more than double my agreed amount per month. I cannot believe how you are ripping your customers off with data charges - it's disgusting. Not to mention we as South African pay the HIGHEST data charges in the world. No notice, just an increase. Also, my contract was changed from a closed line to an open line, without my knowledge - so I have incurred extra costs! My credit limit was changed from 0 to R3600 - so disgusting! This is unacceptable and I am extremely unhappy with the service I have received from you. To add to this, I had to call 5 times before my call was picked up. I'm not the only one experiencing problems. Words fail me right now!
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Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 11:26Hello Moore,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 11:26
Official
Hello Moore,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,