SM
Selina M
1 reviews | Active since Aug 2015
07 Aug 2015, 11:02
Excessive charges
I have a MTN contract line...my bills are usually R389 but since May 2015, my bills have dramatically increased yet my habits on the phone have not changed!!!! In May, I was billed R662.94, in June (R949.49) and in July (R1527.04)!!!! Can someone at MTN please tell me what is happening!!!!!!
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MTN South Africa's replyOfficial
25 Aug 2015, 11:20Hello dove123,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on an open line contract. The monthly provisioning was exceeded and you were charged for the extra usage mainly on data charges and international calls. The data charges were validated to be correct by the billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on an open line contract. The monthly provisioning was exceeded and you were charged for the extra usage mainly on data charges and international calls. The data charges were validated to be correct by the billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2015, 11:20
Official
Hello dove123,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on an open line contract. The monthly provisioning was exceeded and you were charged for the extra usage mainly on data charges and international calls. The data charges were validated to be correct by the billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on an open line contract. The monthly provisioning was exceeded and you were charged for the extra usage mainly on data charges and international calls. The data charges were validated to be correct by the billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,