tP
tendayi P
1 reviews | Active since Jun 2015
08 Jun 2015, 15:32
Excessive billing by MTN
I have seen a ridiculous and astronomical increment on my cellphone in the past month. I have seen my bill increase by more than 10 fold in the past month yet my usage has remained the same. I listen to Talk 702 where I have heard several MTN subscribers complaining about their MTN bills and I happen to be in a similar position. I have tried calling 808 to no avail. I sent an email to MTN customer service and only got an automated response. MTN has since debited my account of this ridicilously high figure and this has left me in a financial mess. May MTN please reimburse me my money
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 15:39Hello ininiwacho,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 15:39
Official
Hello ininiwacho,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,