OH
Owen H
1 reviews | Active since Dec 2015
28 Dec 2015, 16:13
Excessive billing beyond my credit limit
Failure to discuss my billings issue despite many personal visits to the Billings queries manager- way beyond my credit limit - and referral to the incorrect agency to complain. She referred me to the Ombudsman who does not deal with billings queries. I have now registered a complaint against MTN with the National Consumer Council.
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Replies (1)
MTN South Africa's replyOfficial
01 Jan 2016, 07:26Hello Owenhazell,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to Cherildene for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to Cherildene for assistance.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply01 Jan 2016, 07:26
Official
Hello Owenhazell,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to Cherildene for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to Cherildene for assistance.
Kind Regards
Nompumelelo
REQ:***