EXCESSIVE BILLING AND DONT CARE ATTITUDE OF STAFF

I am your bona fide client. My account number is BA***. Even though I have enjoyed every bit of your services for 20 years now, I must admit that of late, the quality of your services has been wanting. Particularly, excessive bills, my daughter's line -*** contract ended a few months ago and month to month contract activated with an additional cost which was not communicated to me.I used to pay +-R900 by EFT, and monthly billing increases to R4900.No credit check was performed to assess my affordability according to NCR policy. I have been calling customer service trying to resolve the matter with no luck and now my 03 lines are suspended ***; *** and ***).I have spoken to Ayanda and the manager Mr. Boldwin Bokwa for *** and Mr. Bokwa promised me that he will investigate and revert with the findings before the closing of business but no one called and the retention department also did not call as promised. Definitely, I have the leeway to jump ship and cross over to another telco provider. However, I have thought it wise to stay on and fight from within. I need to cancel the 03 lines without being charged early termination charges, as I do not think I will be comfortable doing business with them going forward. Kindly make appropriate arrangements to remedy the twin issues. In case of any emergencies, reach me on ***. I look forward to your timely intervention.