CB
Colette B
1 reviews | Active since Oct 2015
22 Oct 2015, 10:59
Excessive billing amount on a blocked account
I have been battling for more than a month to get my invoice sorted out. I have received more than 4 reference numbers, and every time I call the billing department I get told the complaint is still open. I cannot afford an amount of R3500 for something that I have always paid R300 for. Can someone please sort out my problem and rectify the high amount.
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MTN South Africa's replyOfficial
25 Oct 2015, 10:28Hello ColetteBeukes,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and there are 3 lines under this account , the highest bill on 8****2661 was for data usage and on 8*****502 there was self service data purchase as well as on 8*****501 that what has increased your bill amount., its just usage. Should you need more clarity please contact Business customer care on 083 1 809( chargeable).
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and there are 3 lines under this account , the highest bill on 8****2661 was for data usage and on 8*****502 there was self service data purchase as well as on 8*****501 that what has increased your bill amount., its just usage. Should you need more clarity please contact Business customer care on 083 1 809( chargeable).
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Oct 2015, 10:28
Official
Hello ColetteBeukes,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and there are 3 lines under this account , the highest bill on 8****2661 was for data usage and on 8*****502 there was self service data purchase as well as on 8*****501 that what has increased your bill amount., its just usage. Should you need more clarity please contact Business customer care on 083 1 809( chargeable).
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and there are 3 lines under this account , the highest bill on 8****2661 was for data usage and on 8*****502 there was self service data purchase as well as on 8*****501 that what has increased your bill amount., its just usage. Should you need more clarity please contact Business customer care on 083 1 809( chargeable).
Warm Regards
Nompumelelo
REQ:***