EXCESSIVE BILLING

I need to report about the service I am getting from MTN, regard my MTN Bill for the months of June and July 2015. I am usually billed around R884 pm.<br> <br> My MTN bill indicated that for those 2 months I exceeded my credit limit of R4000.00. I do not understand how this would have been possible since I have always stuck to the prescribed monthly limit.<br> <br> I usually have a monthly top-up option of 1GB of data pm, which means that as soon as my data limit is reached, my MTN data becomes exhausted and I will have to wait until the next calendar month to get another 1GB of data. However, the top-up option never kicked in for these two months and I was sent a bill indicating that I had exceeded my credit limit and the same in the subsequent month. <br> <br> I do not presume I exceeded such a huge amount considering that the data usage of 1 GB usually lasted approximately, 2-3 weeks. If at all there was an excess, the amount with a period of the remainder 1 week should not amount to R4000.00.<br> <br> According to the MTN bill, I now owe an amount of R6000.00. I am not happy this service, I have been a loyal MTN contract customer since 2011 and have never experience this issue before. <br> <br> Unhappy customer.