LM
Letitia M
1 reviews | Active since Jul 2015
14 Jul 2015, 15:33
Excessive billing
MTN has been charging me excessively over the past few months. I've been having bills of over R2000 per month and it is being attributed to data usage. MTN is claiming that I have used over 2GB of data each month, which is nonsense. They need to reimburse all their customers for the incorrect billings. Judging by the amount of complaints online, something is clearly going wrong on their side.
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MTN South Africa's replyOfficial
27 Jul 2015, 15:35Hello Lemasher,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 15:35
Official
Hello Lemasher,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,