sM
sibonelo M
1 reviews | Active since Dec 2010
03 Feb 2017, 15:08
EXCESSIVE BILL
<p> </p> <p>Re: Acc no. C ********** </p> <p>I have 2Gb Broadband with MTN and I pay R109 per month. From December I received an invoice of R552.54 and in January 2017, R376.99 which was weird. MTN claimed I subcribed to some content that charges me R7.00 per day which I don't rememember subcribing to that (maybe i'm illeterate ). The worse thing MTN seeing that they are making money they don't even inform or arlet me that there is a dubious subscription on your number they just collecting money from poor and unaware citizens like myself. If I didn't call in I was going to be ****** for a long time.</p> <p>I very much upset about MTN thinking of other service provider.</p>
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MTN South Africa's replyOfficial
07 Feb 2017, 15:58Good day Sibonelo,
Thank you for taking my call and Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have gone through your account and have broken it down as below:
Invoice dated 2016-12-16 for R552.54
- You had incurred content charges to the value of R122.80 (excl. VAT)
- You also incurred additional data charges of R250.83 (excl. VAT)
Invoice dated 2017-01-16 for R376.99
- You had incurred content charges to the value of R221.04 (excl. VAT)
Content charges were incurred because you are subscribed to 3rd party content called Base Bone (which is not an MTN Play subscription) and to opt out of this you will need to send an email to *** or you can visit http://www.basebone.com/support/ for more info.
Regarding the data charges, please note that you incurred these as you used over and above your monthly provisioning and there is no usage limit set on your account to prevent you from incurring data charges. To avoid incurring these charges, you can set a usage limit by dialing *141*5# then select "manage usage" and further follow the prompts.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 15:58
Official
Good day Sibonelo,
Thank you for taking my call and Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have gone through your account and have broken it down as below:
Invoice dated 2016-12-16 for R552.54
- You had incurred content charges to the value of R122.80 (excl. VAT)
- You also incurred additional data charges of R250.83 (excl. VAT)
Invoice dated 2017-01-16 for R376.99
- You had incurred content charges to the value of R221.04 (excl. VAT)
Content charges were incurred because you are subscribed to 3rd party content called Base Bone (which is not an MTN Play subscription) and to opt out of this you will need to send an email to *** or you can visit http://www.basebone.com/support/ for more info.
Regarding the data charges, please note that you incurred these as you used over and above your monthly provisioning and there is no usage limit set on your account to prevent you from incurring data charges. To avoid incurring these charges, you can set a usage limit by dialing *141*5# then select "manage usage" and further follow the prompts.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,