DZ
Daniël Zietsman
1 reviews | Active since Sept 2017
17 Sept 2017, 16:34
Excess billing
I am continuously being subscribed to a content service called gameloft. I have already called MTN 4 times this week to cancel the subscription. After they canceled it I just get re subscribed the next day. I do not receive any messages to confirm my subscription nor do I even choose to subscribe. Every time I call MTN all they say is you are the one subscribing while on the Internet. Some days I don't even use my phone and I get subscribed, thus saying I am the one subscribing is untrue. I have lost so much airtime due to this. I am going to have to cancel my contract if this persists.
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MTN South Africa's replyOfficial
18 Sept 2017, 13:45Dear Daniël,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that there is no active subscriptions currently associated with your number.
The Gameloft subscription has been cancelled on the 2017-09-14.
You can also block the services by dialing *141*5# and select Manage Services to block them from subscribing you in the future.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Sept 2017, 13:45
Official
Dear Daniël,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that there is no active subscriptions currently associated with your number.
The Gameloft subscription has been cancelled on the 2017-09-14.
You can also block the services by dialing *141*5# and select Manage Services to block them from subscribing you in the future.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,