1 reviews | Active since Sept 2017
Excess billing
Hi i have a mtn contact ,the number of this contact has been recycled by mtn and I'm am now paying for subscriptions I never subscribe for. I have phoned mtn and ask them to cancel them , now everytime I load airtime, I'm charged for these things and mtn is to useless to correct this mistake.
Thank you for your post.
We apologize for any inconvenience incurred.
Content charges
We do apologize for the inconvenienced caused.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the content providers to remove this service for you.
Your unsubscribe has been logged as #***.
You may contact the content providers for further assistance. The contact numbers Tel: ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Content charges
We do apologize for the inconvenienced caused.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the content providers to remove this service for you.
Your unsubscribe has been logged as #***.
You may contact the content providers for further assistance. The contact numbers Tel: ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,