1 reviews | Active since Nov 2015
Excesive Data charges
I have a problem with the account of my company phone.<br> The august account was so high due to excess data usage.<br> The dates of this data usage was 6 & 7 August 2015 where large amounts were used.<br> There is something sinister with these charges/ data <br> <br> I went to the La Lucia Mall in Durban to one of your branches on the 27 August 2015 and spoke to Karishma and got a Reference ***.<br> I requested the URL's that I was supposed to have visited.<br> 3 months down the road I have still had no resolution to my query.<br> <br> Please can somebody help me resolve this as I am about to have more than R7000-00 deducted from my salary, which in these times is huge for me right now .<br> It is also hanging over my head and stressing me out, as it is still pending and not resolved.<br> <br> <br> <br>
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that a validation was done for the charges that you were disputing in August 2015.
A total amount 6446.22MB's over and above your 300MB data bundle was used. You were charged an out of bundle rate of R0.89 which equated to R5608.21, however you were charged R5708.80 and you were credited R100.58 including VAT.
We have also now requested the URL report for the period being disputed and we will forward it to you directly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that a validation was done for the charges that you were disputing in August 2015.
A total amount 6446.22MB's over and above your 300MB data bundle was used. You were charged an out of bundle rate of R0.89 which equated to R5608.21, however you were charged R5708.80 and you were credited R100.58 including VAT.
We have also now requested the URL report for the period being disputed and we will forward it to you directly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,