1 reviews | Active since Apr 2014
Exceptionally unhappy
Dear MTN
Please do something regarding your customer care department.... 5 days to reply to my query..... Then I get a very for rude response that doesn't even help me.
I have proof of payments every month. As I am on debit order.... Now you want to double debit me tomorrow..... Because you didn't capture my payment.... No sorry that's theft.
I am still waiting for someone to call me.
Where is your customer service????
Good day Colin,
Thank you for your post. We tried to call you but your phone rang until we got your voice mail.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter been resolved and your account is now current with all payments reflecting.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Colin,
Thank you for your post. We tried to call you but your phone rang until we got your voice mail.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter been resolved and your account is now current with all payments reflecting.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,