EXCEPTIONALLY POOR SERVICE!!

I have been trying to upgrade some of our company's mobile phones since 5 November 2015. All I receive to my numerous e.mails and telephonic requests are automated messages and a new reference number with each automated message. No-one follows up and gets back to you. You get put through from pillar to post with no joy. Made calls to head office in JHB and the same thing happens. The service really sucks - hardly my kind of service provider. Definitely exploring the option of moving over to another service provider!