Exceptional Service

A big SHOUT OUT to Lucas Mphela for an outstanding service. This guy has restored my hope in service levels in SA more especially MTN. I have been a client for years and my interaction over the years at MTN has been quite poor. I have been prolonging changing my account from personal to business for a few years now as I was not confident based on my interaction with various branches. I realised that it would NOT be a smooth transition. However, I built up the courage and visited Benmore Shopping Centre in Sandton. I was blown away by the way Lucas has conducted himself. He knew exactly what had to be done. Completed the necessary documents and kept me in the loop with the progress with such excellence. While attending to me he also did a bit of multitasking and gave direction to his colleagues when he heard that they needed help in answering some questions. When customers entered the store, he greeted them by name if he had repeated interactions with them. What a pleasure meeting Lucas. I feel I need to have him on Speed dial...:). For consistency in good service, I think Lucas needs to mentor more staff at MTN. Thank you so much Lucas....what an experience!!!!!! Lorraine Kalu