Excellent Service from Pinnacle Marketing after submitting my insurance claim

<p>I submitted my insurance claim in the beginning of February 2017 and really had a great deal of struggle until I started dealing with Noviwe Nomzaza, a Claims Facilitator. She captured and submitted my claim to the underwriters. She showed true dedication to customer service, keeping me in the loop, following up with my claim and calling me back as soon as she's had feedback. She is a truly amazing girl. Even when i got upset, she remained calm and continued to help me with the utmost professionalism. After i didn't hear from the underwriters Noviwe escalated my query to Chanel Du Plessis who is the Claims Supervisor. The service from her was as amazing and efficient. She responded to all my emails and followed up continuously. Even when I was concerned she reassured me that everything will be sorted. She continued investigating eventhough I stopped following up and provided me with feedback. I wish this reaches the inbox of all the right people at Pinnacle Marketing and MTN. You have two truly amazing employees who you should value highly. They know what true and excellent customer service is and conducted themselves very professionally, representing your company as trustworthy and reliable. After Chanel's last follow up I got my device delivered on 03.03.2017 at my place of choice!!! That's amazing! Thank you Noviwe and Chanel for being the great ambassadors that you are and I hope you get the recognition that you fully deserve. Well done and thank you for making me believe that Customer Service DO exist!!! </p>