Excellent service from MTN Longbeach Mall

I renewed my MTN contract on 14 July and had to do a sim swap. I got a sms confirmation on the 14th that the swap was successful. However, it wasn't - and my new phone was inactive for a week. During this time, I tried to get through to the MTN Call Centre. It took 3 days to actually get a consultant on the line and he was pretty arrogant. He told me the earlier swap wasn't successful