JB
J B

1 reviews | Active since Jun 2018

17 Aug 2018, 10:41

Excellent service from everyone involved with CUSTOMER DISSERVICE

CUSTOMER DISSERVICE AT THE ORDER OF TEH DAY. Seven months (30%) of the contract period later, logging numerous calls, spending hours speaking to the call centre (and getting SMS confirmation that the matter is resolved), sending emails with a copy of my contract (and receiving confirmation that it has been received) visiting branches and yet I do receive the night data I pay for. I have also logged a query on this website to no avail. I know by now that MTN has no intention of honoring the contract so this post is just a warning to anyone considering entering into a contract with MTN that there is a very good chance that they will capture the detail of the contract incorrectly and not be willing and able to fix it -please don't fall into that trap - you have been warned.

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