KG
Karin G

1 reviews | Active since Oct 2009

22 Jun 2016, 14:44

Excellent service at MTN Newton Park

<p>I recently found that my phone just died. I visited the repair centre just to hear that it is not repairable.. Very frustrating. However, I knew that I could upgrade within one month and decided to visit MTN to find out if they could assist me with an early upgrade. I was lucky to be assisted by Neria Yose at the Telkom centre in Cape Road, Newton Park. I badly needed a new phone and Neria understood my need; she contacted Retentions and informed them of my predicament. Well, I have my new phone :-) Just wanted to say thank you to Neria and also to Sphelele Shange of Retentions. You understood my needs and went out of your way to assist me. I was strongly considering taking my contract to Vodacom before this happened. I am now a happy MTN customer again. Thank you Neria and Sphelele for your professional, friendly assistance and your competence. It is quite rare in our hurried lives nowadays. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jun 2016, 07:20
Official

Good Day Karin72,

Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you. We are proud to have Neria and Sphelele in our team.

This compliment will be forwarded to our management team.

Kind Regards,

Zukiswa

REQ: **********