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Peliswa M

1 reviews | Active since Jun 2010

20 Oct 2015, 16:15

Excellent service

I complained via Hello Peter last week after receiving bad service from MTN with regards to migration and sim swap. Tim from Complaints management team responded to me within 24 hours and advise that all will be sorted and someone to assist will contact me. Vaneshree Chinnasamy contacted me via email in less than 24 hours and it has been a breeze to deal with her. After losing my phone on the 18/09/2015 I am now finally connected. Vaneshree treated my case as her priority, I felt special and she was very good in explaining things to me.<br> <br> Give that champion a bells!!

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Oct 2015, 16:56
Official
Hello pestas2005,

Thank you for taking out some time to compliment Veneshree.

We have forwarded the matter directly to Veneshree & her manager.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,