Excellent retention skills

After seeing Afrihost's new mobile packages I decided it was time to cancel my MTN contract and switch over. I phoned Dimitry to find out how much it would cost to cancel, and instead he convinced me to go see him personally to discuss my contract. He worked out a package for me that equals Afrihost's offering and I decided to stick with MTN with my new package, which suits my needs perfectly.<br> <br> This man is fantastic, whereas others may have just said 'OK, just sign here to cancel and pay up' , Dimitry would not accept losing me as a customer and actually fought to keep me with MTN.<br> <br> He is a shining example of what customer service should be, and you should consider him a valuable member of your company.