Excellent experience at Pavillion Store by Mr Francis (Siva) and Ms Phindile

Excellent service at MTN Pavillion flagship store in Durban on 3 separate occasions within the last 1 and half months.

Initially I attempted to take out the MTN Black Friday 100Gig promo online. What a total disaster - I was contacted by Mondo and was told to my total disbelief I donot qualify for the product after going through the telephonic process even though my credit record is impeccable. Luckily the deal was offered in store on Black Friday and fortunately Mr K Francis (Siva) from the pavillion branch was exceptional at his job and exhibited a high level of professionalism in sorting this terrible online experience out. Furthermore I took out an ESim contract in early January and again although there was an issue with activation of the ESim I must compliment Mr Francis for going out of his way to ensure the matter was resolved and for really going the extra mile with regards to phenomenal communication throughout even taking time after hours to assist. I highly recommend the pavillion store and specifically Mr Francis. Furthermore I had another good experience at the store on the 27 Dec 2020 when I went in to take out another contract and convert it as well to an ESim. On this occasion I was assisted by Ms Phindile. I must admit considering the ESim technology had just been launched I expected there to be endless issues and the entire process to be painful. Low and behold Ms Phindile was exceptional as well as highly pleasant and professional throughout the entire process. She was also equally importantly very well trained and efficient. I can definitely recommend her based on the assistance provided and she is definitely an asset to the team. Well done MTN pavillion and specifically Mr Francis and Ms Phindile. 3 Contracts taken and 3 good experiences - kudos guys on a job well done.