Excellent customer service (MTN Insurance)

<p> I have been a loyal MTN customer since 2008, I have had some issues with the company ever since I took out a contract with them and even ended porting to another service provider, though I remained with on the contract with another number. I have had good days and bad days with MTN and still remain a loyal customer though their customer care sucks. </p> <p> </p> <p>However, today I would like to applaud one individual, a consultant in their insurance department REFILWE CAMNGCA. I had a pending insuance claim which took 3 months without any feedback never mind resoulution and the lady assisted me in a day, infact in less than an hour. She was also friendly and understanding despite me having to ask for a managing and her offering to attempt and assist, which she did perfectly.</p> <p> </p> <p>If only she can pass on her customer service to others and faith will be restored in MTN.</p>