Excellent Customer Service from MTN

I would like to thank the Customer Service at the MTN New Castle branch. This is related to a contract which was cancelled at Ermelo stores but billing for the contract was not cancelled. Monthly debit order continued for more than 6 months and it was frustrating for me. I must have called 100 times to customer service but without any luck. Then the Ermelo store directed me to customer service at New Castle. This was the turning point. Adelaide Mbatha who took my case and promised to find a solution.

During the process, many times I lost my temper. I could not understand why it was taking so long. But Adele assured me that MTN will find a solution and the contract will be cancelled with a full refund. She took matters with different departments of MTN. It took almost 6 months to resolve this case. Finally at the end of Oct I received my statement indicating the cancellation as well as full refund.

Today I am taking the opportunity to thank her for the great support she gave to resolve my case and being patent with me. She is a real STAR with MTN. Hopefully MTN management will take note of this feedback. Thank you.