Excellent customer service at the end of the day

So a consultant from rewards offered an early upgrade on my account, and we were together on it until he stated I would be charged penalties for it, and I told him not to go through with the deal. However, he nevertheless proceeded with it, probably mistakenly.

From there it was difficult to find someone who could assist with the matter, resulting in my account being suspended. I proceeded to lay a complaint with ICASA. During their intervention, Veronica from MTN was tasked with my case.

I received her call today. She really listened, and was very patient. I don't know what MTN will do with her proposal to deal with the matter, she did show she is for customer service, and I salute her wholeheartedly. Keep it up Vero.