1 reviews | Active since Jun 2018
Excellent customer service
I phoned the MTN customer care centre on 14 June with a billing query. The call centre agent (I think her name was Thembisa) was friendly, knowledgeable and efficient. She escalated the query to Accounts, and less than 24 hours later I received an sms from Jabu Radebe to say that my credit note had been approved. Awesome service all round - thank you!
Thank you for your post.
We thank you for the great compliment for the call center agent Thembisile Mhlongo.
The compliment was sent to her.
***
Good day, A credit request of R572.98 Incl vat for Promo fee Charges has been sent through for approval for cell no:***invoice/s date:2018-05-10 to 2018-06-10.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We thank you for the great compliment for the call center agent Thembisile Mhlongo.
The compliment was sent to her.
***
Good day, A credit request of R572.98 Incl vat for Promo fee Charges has been sent through for approval for cell no:***invoice/s date:2018-05-10 to 2018-06-10.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We thank you for the great compliment for the call center agent Thembisile Mhlongo.
The compliment was sent to her.
***
Good day, A credit request of R572.98 Incl vat for Promo fee Charges has been sent through for approval for cell no:***invoice/s date:2018-05-10 to 2018-06-10.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We thank you for the great compliment for the call center agent Thembisile Mhlongo.
The compliment was sent to her.
***
Good day, A credit request of R572.98 Incl vat for Promo fee Charges has been sent through for approval for cell no:***invoice/s date:2018-05-10 to 2018-06-10.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,