JM
Jim M

1 reviews | Active since Nov 2016

16 Jan 2017, 19:21

EXCELLENCE CUSTOMER SERVICE BY MTN CONSULTANT

<p>I hereby wish to commend an excellent customer service by MTN consultant namely Millicent Moatse. My identity was used to open a ********** contract and i reported the case but my frastration was that i was not updated on the progress of resolving the case. But one day i called 808 which is the customer line and i was assisted by the above mentioned lady who since then kept me abreast until such time that the case was resolved.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jan 2017, 13:20
Official

Good day,

Thank you so very much for your post, complimenting Millicent Moatse's service and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Regards,

Ishie.