1 reviews | Active since May 2015
exceeded my credit limit
<p>Regarding the sms on my contract, I have received yesterday 18/10/2016 07:06 to notify me I have exceeded my credit limit of R 436.00 which I did not due to the fact that I have not even used all my data for the previous month and my acc are paid in full! And why does customer ********** never respond to emails?</p>
Good afternoon Christo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the information sent to your number is generated by the system. The unbilled invoice has not reached that amount as yet on the number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good afternoon Christo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the information sent to your number is generated by the system. The unbilled invoice has not reached that amount as yet on the number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good day
Attached please find the Statements, Invoices and proof of payment send via email to the customer care please note that I actually did pay exactly the amount of each months invoice except for 2016/08/16 where I have paid the amount of R21.35 more than the billing amount so this is suppose to show as a credit and not an outstanding amount! If MTN accounting dept or system are not capable or competent to do there accounting correctly please feel free to contract me in to correct their mistakes. Please notify me within 7 days regarding the correction. This is not the first time I have to do their job for them next time I will send a bill to MTN via the Ombuds to do this job.
Good day
Attached please find the Statements, Invoices and proof of payment send via email to the customer care please note that I actually did pay exactly the amount of each months invoice except for 2016/08/16 where I have paid the amount of R21.35 more than the billing amount so this is suppose to show as a credit and not an outstanding amount! If MTN accounting dept or system are not capable or competent to do there accounting correctly please feel free to contract me in to correct their mistakes. Please notify me within 7 days regarding the correction. This is not the first time I have to do their job for them next time I will send a bill to MTN via the Ombuds to do this job.
Christo Groenewa:
Good day
Attached please find the Statements, Invoices and proof of payment send via email to the customer care please note that I actually did pay exactly the amount of each months invoice except for 2016/08/16 where I have paid the amount of R21.35 more than the billing amount so this is suppose to show as a credit and not an outstanding amount! If MTN accounting dept or system are not capable or competent to do there accounting correctly please feel free to contract me in to correct their mistakes. Please notify me within 7 days regarding the correction. This is not the first time I have to do their job for them next time I will send a bill to MTN via the Ombuds to do this job.
The above matter of 20 October 2016 has yet not been resolved even though an email has been send to customer care directly before posted on Hello Peter.
Christo Groenewa:
Good day
Attached please find the Statements, Invoices and proof of payment send via email to the customer care please note that I actually did pay exactly the amount of each months invoice except for 2016/08/16 where I have paid the amount of R21.35 more than the billing amount so this is suppose to show as a credit and not an outstanding amount! If MTN accounting dept or system are not capable or competent to do there accounting correctly please feel free to contract me in to correct their mistakes. Please notify me within 7 days regarding the correction. This is not the first time I have to do their job for them next time I will send a bill to MTN via the Ombuds to do this job.
The above matter of 20 October 2016 has yet not been resolved even though an email has been send to customer care directly before posted on Hello Peter.