HB
Heath B
1 reviews | Active since May 2015
26 May 2015, 21:28
ex Nashua mobile client who keeps getting suspend
my account keeps getting suspended for no good reason except that an outlet tells me it's because I was an ex Nashua mobile client! I am unable to get reconnected via a call centre as they are on strike! This is not acceptable! Cell Cs offer to buy out contracts looking good now! This has been going on for 3 months now! I am not impressed
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Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 14:43Hello Heathlewis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your account has been updated accordingly. A request has also been sent to our billing team to investigate the invoice generated in June for R7 072.82 and provide you with the URL report.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your account has been updated accordingly. A request has also been sent to our billing team to investigate the invoice generated in June for R7 072.82 and provide you with the URL report.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply10 Jun 2015, 14:43
Official
Hello Heathlewis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your account has been updated accordingly. A request has also been sent to our billing team to investigate the invoice generated in June for R7 072.82 and provide you with the URL report.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your account has been updated accordingly. A request has also been sent to our billing team to investigate the invoice generated in June for R7 072.82 and provide you with the URL report.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***