1 reviews | Active since Mar 2009
Ex-Autopage Customer cannot register on MTN site
I have been an Autopage customer for the past 10 years without any problems. When it was moved to MTN, the problems started. I try to register on the MTN website, a confirmation email is sent to my email address, but on the email it states that I must click \here\" to activate the registration (these words where you must click are usually in blue whilst the rest is in black). Well, there was no blue word where I could click on. I try to contact MTN which is a nightmare. You are being put you through from one to another department. Eventually I posted it on Facebook. Ncikazi rep**** back, I must re-register. Still doesn't work. When I rep**** it is still not working, I sent another message, Queen gave me a number to dial which cuts you off after a few minutes.<br> <br> I contacted Head Office, spoke to Crystal at the switchboard, she refused to put me through to the CEO. I got through to the Complaints Department. I spoke the to Veronica she took my details and said that by the 8th of April they will be able to give me an answer. Now I am also going to cancel my contract when it expires. Veronica said I must give notice on 30 June 2016 for the month's notification"
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your query has been escalated to the relevant department by Veronica.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your query has been escalated to the relevant department by Veronica.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
