1 reviews | Active since Nov 2016
Everywhere You Go, the spam will follow
<p>Is MTN just ignoring their Customer Care help line? I do believe that’s the case. Are they punishing everyone for being loyal customers? Well if you are a Pay As You Go customer, the answer is a VERY BIG YES!</p> <p> </p> <p>After every re-charge, I receive no less than 4 SPAM sms's from MTN. There is also no Opt Out available. I thought that unsolicited spam was against the law in South Africa? How can MTN then send us SPAM after every single time you re-charge with airtime? Then they also ignore the Customer Care emails. I send an email on 26 October 2016 and again on 15 November 2016. Without any Human response. Automated response and silence.</p> <p> </p> <p>So MTN, STOP WITH THE SPAM and respond to service requests!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please dial *130*603#ok to opt-out of promotional messages received after recharge, to opt-out of the MTN call-back adverts please dial *121*3#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please dial *130*603#ok to opt-out of promotional messages received after recharge, to opt-out of the MTN call-back adverts please dial *121*3#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
REQ:***
I have tried this numerous times and receive the same message every single time: "An error has occured, please try again later; or contact the Call Centre for further assistance."
I have also logged this issue by calling 173 a few times. Last call i was made, i was told that the issue was moved to you Merketing Division and they will sms me. THAT WAS ON WEDNESDAY. Can it possibly take this long to get a response?
And again, please explain to me how i can be BOMBARDED with SPAM and not have any possibility of opting out. Fix this as it is EXTREMELY annoying. I am not interested in any of these offers.
I have tried this numerous times and receive the same message every single time: "An error has occured, please try again later; or contact the Call Centre for further assistance."
I have also logged this issue by calling 173 a few times. Last call i was made, i was told that the issue was moved to you Merketing Division and they will sms me. THAT WAS ON WEDNESDAY. Can it possibly take this long to get a response?
And again, please explain to me how i can be BOMBARDED with SPAM and not have any possibility of opting out. Fix this as it is EXTREMELY annoying. I am not interested in any of these offers.