lB
lizette B
1 reviews | Active since Oct 2011
10 Jun 2015, 15:49
everytime I load airtime over night it is gone by
Really getting frustrated every time I load airtime, by the morning it's gone. It's not just me every time I speak to someone on mtn it's the same story, it's not our fault as a consumer that you having striking issues but it's effecting us, I want all my airtime back that was taken over night, cause this is broad day light theft.
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 11:36Hello lizettebotha,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that most of the airtime was used up by internet sessions and you do not have any active subscriptions deducting your airtime.
Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that most of the airtime was used up by internet sessions and you do not have any active subscriptions deducting your airtime.
Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Regards,
Peggy
REQ:***
MTN South Africa's reply12 Jun 2015, 11:36
Official
Hello lizettebotha,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that most of the airtime was used up by internet sessions and you do not have any active subscriptions deducting your airtime.
Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that most of the airtime was used up by internet sessions and you do not have any active subscriptions deducting your airtime.
Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Regards,
Peggy
REQ:***