RS
Richard S
1 reviews | Active since May 2013
18 Oct 2019, 15:37
Everything is always such a hassle
After six months of being debited for an incorrect upgrade, MTN took weeks more to attend to the issue of a refund, and then went and decided to credit my statement rather than repaying the money to my account. After spending literal hours on the phone, it's going to take another few weeks to make the payment. This is some of the most laborious service one could expect from any company.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Oct 2019, 08:07Dear Richard S
Please accept my apologies for the lapse in service and any inconvenience that may have been caused as a result of this.
Our records show that your money was refunded to your bank account on the 21/10/2019 and should be cleared in your account already.
Kind Regards,
MTN
Please accept my apologies for the lapse in service and any inconvenience that may have been caused as a result of this.
Our records show that your money was refunded to your bank account on the 21/10/2019 and should be cleared in your account already.
Kind Regards,
MTN
MTN South Africa's reply23 Oct 2019, 08:07
Official
Dear Richard S
Please accept my apologies for the lapse in service and any inconvenience that may have been caused as a result of this.
Our records show that your money was refunded to your bank account on the 21/10/2019 and should be cleared in your account already.
Kind Regards,
MTN
Please accept my apologies for the lapse in service and any inconvenience that may have been caused as a result of this.
Our records show that your money was refunded to your bank account on the 21/10/2019 and should be cleared in your account already.
Kind Regards,
MTN