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Adele D
1 reviews | Active since Jun 2015
09 Jun 2015, 13:18
EVERYTHING GETTING WORSE
As per usual, MTN is off line. No response from FB, e-mail, call centre. No wonder your employees want to strike and the ones in you stores complain amongst each other, and this in front of customers.<br> How am I supposed to get an account statement if I can not even access this \NEW"useless web based billing service. Systems down at stores. No answer from call centre. I am always the first to tell people that MTN is the best"
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 09:06Hello AdeleDyer00,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The total invoice for May was R3063.43. We reacieved the payment of R2500 and the balance outstanding is R563.73. You may also view your invoices on MTN Active.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The total invoice for May was R3063.43. We reacieved the payment of R2500 and the balance outstanding is R563.73. You may also view your invoices on MTN Active.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 09:06
Official
Hello AdeleDyer00,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The total invoice for May was R3063.43. We reacieved the payment of R2500 and the balance outstanding is R563.73. You may also view your invoices on MTN Active.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The total invoice for May was R3063.43. We reacieved the payment of R2500 and the balance outstanding is R563.73. You may also view your invoices on MTN Active.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,