AP
Annelie P
1 reviews | Active since Aug 2010
20 Mar 2015, 18:03
Everything a hassle
What a frustration to just pay a bill of R155.80 with MTN. <br> Went to local branch, and they informed me that they don't take payments for accounts in store. They gave me the banking details to pay into an ABSA account. <br> Ok, so I pay this, and go back to store 6 days later with my proof of payment to activate my internet again. Because I saw the account will not automatically respond to the payment made. <br> Just to hear again they can't help me in store. I have to contact the customer service phone line. Called twice - hold the line for 17 minutes and another time for 25 minutes. (Wonder what that is going to cost me.) - Without any luck of anybody answering. <br> And then I attach my proof of payment with my account details, and send it off to collections via email. <br> Got a response a day later - 'We will contact you in 8 days with your matter.'<br> <br> 8 DAYS????? <br> I respond to the mail that 8+6 is 14 days without internet, for me unacceptable. I have been without service now in total for 16 days and NOBODY at MTN has been helping me at all!!!!!!<br> <br> BAD SERVICE!!<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2015, 14:56Hello apheiffer,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that some of our stores do not accept payments on behalf of our accounts department and therefore you would be advised to make payments directly at an ABSA bank.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that some of our stores do not accept payments on behalf of our accounts department and therefore you would be advised to make payments directly at an ABSA bank.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply25 Mar 2015, 14:56
Official
Hello apheiffer,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that some of our stores do not accept payments on behalf of our accounts department and therefore you would be advised to make payments directly at an ABSA bank.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that some of our stores do not accept payments on behalf of our accounts department and therefore you would be advised to make payments directly at an ABSA bank.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,