1 reviews | Active since Feb 2017
Everyday *******
<p>Every time I recharge my airtime will tell me the amount that I recharged with but without even making phone calls when I check my balance I have R0.00 how is that possible Mara this Mtn network is full of nonsense like really now I have to use two phones so that I can call from a different network </p>
Good day Happiness,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that when applications/browser tabs are left running in the background, they will immediately start depleting your airtime as soon as you recharge so please review your data settings and ensure that you have restricted background data.
We also notice that you are subscribed to third party content called "STS" which bills you R7.00 daily. You can contact them on *** to opt out as it is a third party content (and not that of MTN) and we therefore cannot unsubscribe you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Happiness,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that when applications/browser tabs are left running in the background, they will immediately start depleting your airtime as soon as you recharge so please review your data settings and ensure that you have restricted background data.
We also notice that you are subscribed to third party content called "STS" which bills you R7.00 daily. You can contact them on *** to opt out as it is a third party content (and not that of MTN) and we therefore cannot unsubscribe you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
ok thank you Tshepo I just called that STS thing and canceled it I will see if things will be normal now with my airtime
ok thank you Tshepo I just called that STS thing and canceled it I will see if things will be normal now with my airtime