Every time it is an aweful experience

Just the thought of dealing with them gives me anxiety. The incompetence is out of this world? Everysingle time i had to deal with them there has been complications. First i get harassed by the call centre that wants me to upgrade my contract- i got 12 calls in a few weeks and spoke to 4 diffenrent people. When i aksed to speak to a manager then i was told the manager was in a meeting and obviously never got a call back. Eventually i have the time to go to mtn. I did a swim swap and change my contrat. The paper work takes more than 45minutes.....the system is inefficient. After 5 days i realised they ****ed up the sim swap and they gave me the number of a complete different person. Now they say they cannot help me. I have to go in the store again. I am sick and on home rest....so now i just have to sit with somebody’s else number!!! Absolute and complete incompetence