LM
Loredana M
1 reviews | Active since Apr 2014
21 Apr 2015, 11:58
EVERY SINGLE MONTH
I HAVE 3 CELL PHONE CONTRACTS UNDER MTN, FOR MONTHS THEY WOULD DEBIT MY ACC, EACH MONTH FOR MY CONTRACTS (AS ITS SUPPOSED TO BE) BUT FOR THE LAST 5 MONTHS, EVERY SINGLE MONTH I HAVE HAD TO DO A WALK IN CASH PAYMENT, THE FIRST TIME THEY DID NOT TAKE THE MONEY OFF MY ACCOUNT I WENT INTO THE BRANCH I USUALLY GO TO (MTN NORTHGATE) AND TOLD THEM, I CANNOT COME IN EVERY MONTH AND PAY CASH! IT MUST BE DEBITED OFF MY ACCOUNT EACH MONTH AND THEY CHANGED THAT ON THEIR SYSTEM - BUT EVER SINCE THAT DAY THEY STILL DO NOT TAKE THE MONEY OFF MY ACCOUNT AND THEN THEY CUT MY CELLULAR DATA!!! UNTIL I PAY CASH, I AGAIN RECTIFIED THIS AND THEY ARE STILL CUTTING MY CELLULAR DATA EVERY MONTH AND NOT DEBITING MY ACCOUNT!!!! I CANNOT DEAL WITH THIS SERVICE ANYMORE.
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Replies (1)
MTN South Africa's replyOfficial
04 May 2015, 09:17Hello Loredana14,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 09:17
Official
Hello Loredana14,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,