Every number you call (expect no assistance at all)

<p>I app**** for and got an upgrade from MTN, on receipt of the device i realized that i chose an inappropriate package. I was advised by the call centre agent to and dropped the device off at the neareast MTN shop (Schoeman Street Polokwane) on the 07th September 2016. At the store i was adivced to wait two days (to afford the store time to courier the phone back to HO) and then call the 808 number to effect the upgrade cancellation. Since then, I called different numbers (808 and ********** and ********** ), send e-mails (to ********** and ********** and a fax (to ********** ) for assistance. </p> <p>At some point, i realized i wasn't getting anywhere with the call centre, I then started requesting supervisors and managers to assist. They were always unavailable to take my call and was advised they'll call me back. I missed a call from them once and that was it. No assistance, no returning the device back (since they are incapable of executing a simple task of cancelling an upgrade). Just a wall of absolutely no help. </p>