Every month - Data not uploaded

Item: MTN South Africa
Rating: 2
Author: Pieter R

This is now happening every month. Data on some or all of the contracts linked to mine is not topped up with the data bundle. If and when I get an answer at the call centre, I'm given a ref number and told it would be fixed within 24 hours. I've called the call centre yesterday with the same story. Today, the call is simply dropped or not answered, even after holding for 25+ minutes. This is unacceptable.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Aug 2015, 13:18

Hello PieterJR,

Thank you for your post.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As per our conversation, the matter has been resolved. Going forward you should receive all provisioning on the same day.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,

MTN South Africa's reply11 Aug 2015, 13:18

Official

Best regards,

Every month - Data not uploaded

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