JL
Jessica L
1 reviews | Active since Mar 2012
15 Jul 2015, 07:16
Every month
So ffor the last 3 months my one line keeps getting cut off but we have payed. No one can get through to the call center because it hangs up while waiting. There's always a problem with MTN!! ALWAYS! We sent proof of payment to the one email address but no response.
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 13:38Hello JessiAimee,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 13:38
Official
Hello JessiAimee,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,